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Terms and Conditions

PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS AS YOU ACKNOWLEDGE THAT YOU HAVE READ, AGREED AND ACCEPTED ALL OF THESE ITEMS AS BELOW:

Deposit and Final Payment
Your booking confirmation will be accepted not later than 30 days prior to departure date by transfer to our bank account with deposit of 50% from the cost of the package fare and the balance is full payment the latest of 7 days before departure date.

Remittance to be sent to the account of:

Payments Details:
I We believe that simply is best that why we always want to make our payment procedures, as easy as we can do to our customers. You can make payments in U.S. $, Euro, For the reservation or advance booking, you can wire deposit in our company bank account as follow:

                              MANDIRI DOLLAR BANK ACCOUNT

Name:
Nur Ihsan

Bank:
PT Bank Mandiri (Persero) Cakranegara Branch, Mataram Lombok Indonesia
Pejanggik street no.20-22

Bank Account No:
145-00-0665360-0

Swift code:
BEIIIDJA

Note:
Please fax or email us remittance transfer form after payment has been made (To: Nur Ihsan, Fax No: +62-370-635084)

Cancellation Fee
- If the cancellation is made within 21 days prior to departure date, the cancellation fee will be 25% of the cost of the package fare.
- If the cancellation is made within 15 days prior to departure date, the cancellation fee will be 45% of the cost of package fare.
- If the cancellation is made within 5 days prior to departure date, the cancellation fee will be 85 % of the cost of package fare.

Our Responsibility
We will always do our best effort to ensure your tour arrangements are running well and satisfying. However, the locations of adventure trip may be in remote areas or in the wilderness. The events may occur in these places are less predictable and sometimes unexpected being the norm. Despite painstaking planning, such events cannot be taken for granted and there will be some elements of risk-taking as we are dealing with the mighty nature and other elements. Some places are not having the same quality of facility, healthy and safety services that may dictate us to be accustomed for limited of communications. The road travel may be uncomfortable and sometimes unreliable. This means that the itineraries planned should be seen as statement of intention, rather than contractual obligation. Accident, illness, unfavorable climate, disaster, transport difficulties, political instability, flight cancel and delay or other Force Majeure might cause the itineraries are amended or canceled. Nevertheless, we will do everything within our control to minimize the effects of the enforced changes. We do need your understanding if our staffs or local guides make some alterations which are necessary with or without consulting to clients due to above cases.

We will accept liability for only to the extent of any loss or damage sustained by you as a result of our negligence. However, we do not accept any liability in contract or in a tort (actionable wrong) for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the Force Majeure or other events which are beyond of our control and which are not preventable by reasonable diligence on our part (including but not limited to war, civil disturbance, inclement weather, riots, fire, floods, government regulations, labor or industrial disputes, Act of God, etc). We will assist you in rescheduling of flights and organizing suitable accommodation, transportation, meals, etc. But all costs will be borne by customers if the circumstances occur.

Voucher / Exchange ORDER
Please issue one voucher for all service required, clearly explaining service to be provided and itinerary should be forwarded with the vouchers and only these detailed service will be provided.

Copies of both voucher and itinerary must be received before arrival of client. Please address your voucher / exchange order to Lombok Trekking Travel

LIABILITY
although no effort will be spared to provide the requested service Lombok Trekking Travel acts only agent for transportation company

Hotels, car operation and other contractors will therefore have to disclaim responsibility for any lost damage, accident or other change of schedule caused or irregularities arising from circumstances beyond their control.

Lombok Hotels Villas .com / Lombok Trekking Travel also reserves the right to change the itinerary with or without notice if in the best interest of all concerned.

Exchange Rates
All in this tariff rate quoted are in U.S. $ dollar and the local currencies of the countries concerned unless otherwise stated.

Tax
Airport taxes are not included in our quotation.

VALIDITY
This tariff is valid for the calendar of the year or effective: March 2010 - April 2010 Transfer Transfer rates include: meeting and greeting, assistance with arrival and departure procedures at Airport, Sea port, port and Station Hotel. Porterage less during transfer operation at Airport, Sea port, hotel and transportation by air conditioned of travel reservation.

HOTEL
Hotel accommodation is in based on sharing in air conditioned, twin bed room, with private bath or shower unless otherwise indicated, single room supplement are indicated.
Lombok Hotels Villas .com / Lombok Trekking Travel has special volume discount group rates at many hotels in the region. All rates Nett Lombok Trekking Travel Service

TRANSPORTATION
The best transportation is available Lombok Hotels Villas .com utilizes coaches and owned by its operating companies and associations.

Standard of service
Lombok Hotels Villas .com / Lombok Trekking Travel guarantees to provide the high standard of service with in the limitation of the destination involved.

Whole sales facilities
Office space and facilities are available in Lombok Trekking Travel Service operating office for tour coordinators of volume group movement. Rental charge will be related to be volume of business generated for Lombok Trekking Travel. Hospitality uniformed staff desks with attractively maybe arrange principle at hotel group for regular arrival and for dispensing information comes out of optimal sightseeing tour and making meal rearrangement. Facsimile, telephone facilities are available in principle areas to tour leaders. All charge will be debited back to the company concerned.

Refunds
No refund will be made for any unused services included of the tours.

Travel Documents
All visitors to Indonesia must be in possession of a valid passport (+6 months valid) and having proof of onward passage (return ticket). A visa is required for tourists visiting Indonesia from many countries. The visa can be obtained at your point of entry airport (check Indonesia Embassy website for a complete list). Airport visas can be up to 1 month and are non-extendable. Please consult your Embassy for help in acquiring the proper visa before entering Indonesia.

Travel Insurance
You are strongly recommended to purchase your own travel insurance for trip cancellations, hospitalization, medical evacuation, loss of baggage, etc. So please consult with reliable travel insurance companies.
All the staffs of Lombok Hotels Villas .com / P.T Lombok Trekking Travel Service Company will work hard and find the greatest solution to overcome any problem which may occur during the tour, but you should be aware that some things could be beyond of our control.

In order to avoid any misunderstanding that might be happened between us, during or after the tour. Please read carefully all above information and let us know if you have questions related to the entire tours. We will answer for all of your questions and inquiries with our hearts.

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